FAQs

General

Who does The Enbridge® Ride to Conquer Cancer® support?
The Enbridge® Ride to Conquer Cancer® supports the Alberta Cancer Foundation. The Alberta Cancer Foundation is the registered charity dedicated to supporting cancer research and programs at the Tom Baker Cancer Centre, the Cross Cancer Institute and 15 other cancer centres across Alberta. We see every day how patients and families benefit from the work that more than 200,000 Alberta Cancer Foundation donors make possible each year. The Foundation provides funding for basic, translational and clinical research, advanced treatment programs, prevention and screening initiatives, equipment and facility enhancements, a patient financial assistance program and psychosocial initiatives at all Alberta cancer centres.

Am I on my own when I'm on the road?

Not at all! We’re with you every step of the way. On Day One, meet your fellow participants, and kick off the event with a smile. Along the route, we will provide you with water, sports drinks, snacks, plenty of portable toilets, and lunch. At Camp on Saturday night, you’ll have hot meals and hot showers, and you'll spend the night in a cozy tent. You can eat a hot, nutritious dinner and then enjoy the evening's entertainment or spend some time getting to know other Riders.


Why don’t you announce the route ahead of time?

Though the location of Opening Ceremonies, Camp, and Finish Line will be announced well in advance of The Ride, the route will not be pre-announced. This is strictly a safety precaution as the route may have to change at the last minute due to traffic signal failures, broken water mains, or any other unforeseen issues.

If you still have any questions about The Ride, simply call our office at [888] 624-BIKE or send us an email at albertaguides@conquercancer.ca.

Registration

How do I register for The Enbridge® Ride to Conquer Cancer® online?

Click here to sign up and complete the form. You will be guided through the registration process. Once your transaction is complete, you will receive a confirmation email receipt.


Is a portion of the registration fee a donation?

No. Your registration fee does not apply towards your fundraising minimum.

If you still have any questions on how to register for The Ride, simply call our office at [888] 624-BIKE or send us an email at albertaguides@conquercancer.ca.

Fundraising

How much money do I have to raise?
All participants in The Enbridge® Ride to Conquer Cancer® are required to raise a minimum of $2,500.

If I don’t raise $2,500, does that mean I won’t be allowed to ride?
We want all participants in The Enbridge® Ride to Conquer Cancer® to be as successful as possible at their fundraising. That’s why we have a whole team of Ride Guides available to help you. If you do not meet the $2,500 fundraising minimum before the Ride, you can make a delayed self-pledge on your credit card or you can choose not to participate. Talk to your Ride Coach to learn more about a delayed-self pledge.

Can I share or split my donated dollars with other members of my team who haven’t met their minimum yet?
Every participant in The Enbridge® Ride to Conquer Cancer® is required to raise at least $2,500. Once a donation has been made to a participant, we are unable to move it over to another member of their team. But it’s up to you who among your team members originally receives the donations!

How much money raised by The Enbridge® Ride to Conquer Cancer® goes to the cause?
All donations go immediately to the Alberta Cancer Foundation. Proceeds from the event stay in our province and will deliver breakthrough research, screening programs, exemplary teaching, and compassionate care at the Alberta Cancer Agency.

To find out more about how the Alberta Cancer Foundation uses the funds you so generously raise, please visit our Dollars at Work page.

Can friends and family make a donation to a participant by clicking through the main website?

Yes. On the home page of the website, friends and family can locate a Rider or Crew Member by clicking on the "Donate Now" button. By typing in the name of the participant, they will be directed to the participant's Personal Page. Having the Rider’s or Crew Member’s Participant ID Number handy will speed up the process.


Can I donate using traditional mail?

Yes. Just mail in your cheque donation (we cannot accept cash). Each donation must have a completed donation form that has the Participant ID Number of the Rider or Crew Member you are sponsoring. Please make sure to mail both items to the address indicated at the upper left corner of your donation form.


How can I see who has donated to me?

If you've chosen the default, you will automatically receive an email notifying you when a donation has been made. Or, you can login to the site using your Username and Password and go to your Personal Page. Click on the "My Progress" tab and you will be able to view your donor list and the amounts that have been donated.


How can I effectively plan a Fundraising Party?

Decide on the type, date and location of your party. Use your imagination or try one of the following: cookout, casino night, beer and pizza night, auction, poker night or golf outing.

At your Fundraising Party, show The Enbridge® Ride to Conquer Cancer® Orientation Video. It shows the spirit of the ride, and provides important information about where their donations will be going. After the video, pass out donation forms. Your invitees will be so inspired by your commitment that you are certain to get many donations on the spot. Fundraising parties are successful when they take place in a controlled environment where the guests can focus on the presentation. Nightclubs or busy restaurants don’t usually work well. Do not sell tickets to the event. Your guests will listen to the presentation thinking they have already contributed if they have purchased a ticket. Let your guests rise to the occasion and donate on their own. Be up front about the purpose of the party. Don’t take your guests by surprise.

Note: if you are interested in holding a fundraising event outside of your home and are planning to either serve or sell liquor, you may be required to obtain a liquor license. Please contact your liquor licensing board to ensure you comply with their policies and receive appropriate approval. If a license is required we are unable to assist with the process. Please talk to the licensing bureau directly for all information on the availability of such a license. Please note that The Enbridge® Ride to Conquer Cancer® nor the beneficiary can be named on the license. Likewise, if you wish to hold a raffle or 50/50 draw, you must apply for a license from the Gaming Commission. Similar to the above, we are unable to assist with this process. Please speak with the Gaming Commission directly.

We have a number of very successful fundraising techniques and ideas that do not require special permits or licenses, so please call us today and chat with one of the guides.


How do donors obtain their tax receipts?

Donors who donate online with a valid email address will receive a tax receipt via email. Donors who mail in a donation will receive their receipt by email if they give a valid email address, and by mail if they do not give an email address but they do give a valid mailing address.


How do I change a name on the Fundraising Honour Roll?

To update or change a name on the Fundraising Honour Roll, simply call us at [888] 624-BIKE or send us an email at albertaguides@conquercancer.ca with the revised information and we will update your Fundraising Honour Roll for you.


How do I change my personal fundraising goal?

You will need to login to your Participant Centre. On the bottom right side of your Personal Page, you can click to modify your personal fundraising goal. Enter your new goal and submit the changes.


How do I raise money?

The need for new cancer treatments and prevention methods is great. That’s why each participant must raise at least $2,500 in order to ride. You may have never raised that much money before, but don’t worry. We’ve helped thousands of people raise more than $100 million for cancer causes, and we’ll be here to help you every step of the way. Of course you can call our expert Ride Guides at any time with questions at .

Once you sign up for The Ride, you’ll receive a Ride Manual where you’ll learn how to ask for donations and how to keep track of your fundraising progress. You’ll also have your own webpage on www.conquercancer.ca where you can post your photo, tell your story, and then email the link to the page to your donors so they can donate straight to you online! Once you are a Rider, we’ll give you all the tools you need and we’ll be there for you the whole way. That’s our promise. Visit our Fundraising page and see how you can get started now!


Can I receive cash donations? Do I mail in the cash?

Yes, you can absolutely receive cash donations. But, please do not mail the cash to us! We don’t want it to get lost in the mail. Instead, write a cheque for the donation amount and mail it in with your donation form, just be sure to enter the donor’s information on the donation form. You can also make the donation online using your credit card. Be sure to put the donor’s information in the required fields.


How is my credit card number handled?

Credit card numbers are not stored in our database. During the donation process we send your credit card number to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.


How much money raised by The Enbridge® Ride to Conquer Cancer® goes to the cause?

All donations go immediately to the . Proceeds from the event stay in our province and will deliver breakthrough research, screening programs, exemplary teaching, and compassionate care at the .


Where can I get a donation form?

Registered Participants can print donation forms directly from their Personal Page to give them to donors who wish to mail in their donation (the address is right there on the form). If you are a donor, please go to the Participant’s Personal Page, then click on the link on the left side of the Personal Page to download a copy of the donation form. You can also call our office and we can mail or fax you a donation form.

If you still have any questions about Fundraising, simply call our office at [888] 624-BIKE or send us an email at albertaguides@conquercancer.ca.

Training

How do I Train?

Most likely you’re not used to riding such a long distance in one day, then waking up the next morning and doing it again. So we’ll help you get ready to do just that! We’ll organize Training Rides in different areas and terrains which vary in difficulty from beginner to experienced Rider. We’ll also have Orientation sessions where you’ll learn more about bike basics in case you’ve never changed a bike tire or want to know the difference between a road, and mountain bike. Once you sign up for The Ride, you’ll receive a Ride Manual to learn the basics of Training, nutrition and hydration. And last but not least, you can always call your Ride Guides when you have questions about how to physically prepare for The Ride. They’ll be able to provide you with one-on-one advice and guidance to ensure achievement of your goals.


Will I be able to ride that far?

Definitely! The Ride is for everyone from the average weekend warrior to accomplished cyclists. This event is for all kinds of people: mothers, fathers, grandparents, friends, and cancer survivors. It will be a challenge, but that’s exactly what makes it so meaningful. Our team of Ride Guides is available to help work out a training plan that fits in with your life and will get you in shape for The Ride. We know that you can do it. Just think of yourself on a mission to bring the latest cancer research and care to those who need it most. While on the route, you can go at a fast or moderate pace, whatever suits your endurance level. If for any reason you can’t continue, there will be sweep vehicles along the route to take you to Camp.

If you still have any questions about Training, simply call our office at [888] 624-BIKE or send us an email at albertaguides@conquercancer.ca.

Teams

How can I see who is on my team?

Login to the site using your Username and Password. Go to your Participant Centre and click the "Team Progress" tab. From there you will be able to view your team roster and the amounts raised by each team member.


How do I change my team message?

Simply go to your Participant Centre and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.


How do I change my team name, team goal, and team page content?

Only the team captain has the ability to change these team settings. The team captain will need to login to his or her Participant Centre and click the "My Team Progress" button on the top right. On the Team Progress Page, team captains will have the ability to update the team name, goal, and the team photo and text.

If you still have any questions regarding teams, simply call our office at [888] 624-BIKE or send us an email at albertaguides@conquercancer.ca.

Web

What is a Personal Page?

A Personal Page is a page you customize and ask your friends and family to visit when asking for donations. Once you register, by default you will have a Personal Page created for you. You have the option of personalizing the image, text, and layout on your page by going to your Participant Centre. Your Personal Page is where you can let friends and family know why you are taking part in this epic cycling conquest.

Do I have to use and change my Personal Page?
Once you register, by default you will have a Personal Page created for you, and your name will be listed in the participant database so that those wishing to donate to your fundraising can find you.


How do I change my Username and/or Password?

First, login to your Personal Page in the Participant Centre using your Username and Password. Once you are logged in you will see an additional link on the top of the page called "Update My Profile." Select that link and you will be able to change your contact information, email address, username, and password. All changes will be made to your account immediately. There is no need to sign back in. If you are having difficulties call our Ride Guides. They will be happy to help you.


How do I upload a photo to add to my Personal Page?

On your Personal Page, click the "Browse" button in the photo section, and then in the File Upload window that displays, select the photo you wish to place in that piece of the layout. Click Open. The path to the file on your computer will display in the Browse text box. Also, the selected photo will show up in the cell. Note that you can only upload a photo in ".jpeg" format. So make sure that you have saved any photo that you wish to use in this format. Click Upload and the new photo should show up.

I forgot my username and password.
Remember that your username and password are case sensitive. You will receive an email with your username and password immediately after you register. On the login page you can also request that a reminder email be sent to you. If you still have difficulties, please contact our Ride Guides. They will be happy to help you.

Is my information secure?
Convio, the company responsible for housing and maintaining The Ride website, has made every effort to protect your information. They use industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the internet. They have also installed an encryption engine on our database server so that your data is securely stored.

What is unique about this website?
This website is so unique because it allows individuals not only to register for the event, but also to collect donations through their online Personal Page. You can track the progress of donation collections by viewing secured online reports.

If you still have any questions about our website, simply call our office at [888] 624-BIKE or send us an email at albertaguides@conquercancer.ca.